It’s not a bad retail company, I’ll say that straight up. But as with any large company there are problems and when there are problems who do the customers call? That’s right. Not Ghost Busters but Customer Services. And that’s who we are. The front line of defence for the armchair generals taking the bullets, shell-shock and flak so you can get that missing Lego piece. Ever wondered what we do in our spare time? Wonder no more.